General Manager, palaces.

Ambassador of a place and an iconic brand, he/she has an eye for detail and excellency.

Expertise

  • Confirmed in a position of Hotel Manager or General manager, in a luxury establishment (5 * or palace: Four Seasons, Ritz-Carlton, Mandarin Oriental, etc.) .
  • Legitimate by its competence, leading by example and its mastery of housing and F&B operations.
  • Operational in the field: is present in the field with teams and customers, in a spirit of exemplarity, excellence and legitimacy.
  • Network man/woman, commercial spirit: knowledge of the luxury benchmark and the high-end leisure network (Virtuoso, FHR, etc.) is imperative.
  • Focused on the customer experience: represents the values ​​of the house.
  • Work on the customer journey and experience to continue to make them exceptional and differentiate them by bringing personality, excellence, taste and attention to detail.
  • Excellent manager: mastery of P&L as well as reporting both to the brand that operates the hotel and to Owners/Investors as well as Asset Managers.
  • Regulations, security: applies and enforces rules and standards in matters of hygiene, security (fire, training, professional risks, etc.), labor law, regulations specific to our activity, prices, quality, fraud prevention, display, etc.

 

Know-how

  • Legitimate by its experience and knowledge of luxury hotels.
  • Passionate about service, gastronomy and the art of hospitality in general.
  • Excellent education and presentation.
  • Charismatic.
  • Combines education, elegance and simplicity.
  • Emotional intelligence and understanding of the values ​​of the hotel / group, will adapt to the project, the history of the place and understand the objectives and challenges of the market to act accordingly.
  • Structured, tenacious, rigorous (e) organized (e): knows how to analyze the existing with finesse, knows how to drive change, taking into account the expectations of owners, the brand of teams and customers.
  • Open-mindedness, available to its teams and customers.
  • Listening, nearby.
  • Strong leadership: adapts easily to a team in place: knows how to lead teams to give the best of themselves.
  • Structured, tenacious, rigorous (e) organized (e): knows how to analyze the existing with finesse, knows how to drive change, taking into account the expectations of owners, the brand of teams and customers.
  • Open-mindedness, available to his/her teams and customers.
  • Strong leadership: adapt him/herself to an existing team in place: knows how to lead teams to give the best of themselves.
  • Excellent recruiter: knows how to surround himself with the best elements and delegate.
  • Very good customer relations,  in the field, likes to transmit and delegate its know-how in order to obtain an exceptional and personalized service.
  • Visionary: gained height knows how to work in project management with his CODIR, having a 360 vision of his hotel and of the market.

 

Average remuneration 2019 in € (excluding bonuses)

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