Expertise
- Confirmed in a position of Hotel Manager or General manager, in a luxury establishment (5 * or palace: Four Seasons, Ritz-Carlton, Mandarin Oriental, etc.) .
- Legitimate by its competence, leading by example and its mastery of housing and F&B operations.
- Operational in the field: is present in the field with teams and customers, in a spirit of exemplarity, excellence and legitimacy.
- Network man/woman, commercial spirit: knowledge of the luxury benchmark and the high-end leisure network (Virtuoso, FHR, etc.) is imperative.
- Focused on the customer experience: represents the values of the house.
- Work on the customer journey and experience to continue to make them exceptional and differentiate them by bringing personality, excellence, taste and attention to detail.
- Excellent manager: mastery of P&L as well as reporting both to the brand that operates the hotel and to Owners/Investors as well as Asset Managers.
- Regulations, security: applies and enforces rules and standards in matters of hygiene, security (fire, training, professional risks, etc.), labor law, regulations specific to our activity, prices, quality, fraud prevention, display, etc.
Know-how
- Legitimate by its experience and knowledge of luxury hotels.
- Passionate about service, gastronomy and the art of hospitality in general.
- Excellent education and presentation.
- Charismatic.
- Combines education, elegance and simplicity.
- Emotional intelligence and understanding of the values of the hotel / group, will adapt to the project, the history of the place and understand the objectives and challenges of the market to act accordingly.
- Structured, tenacious, rigorous (e) organized (e): knows how to analyze the existing with finesse, knows how to drive change, taking into account the expectations of owners, the brand of teams and customers.
- Open-mindedness, available to its teams and customers.
- Listening, nearby.
- Strong leadership: adapts easily to a team in place: knows how to lead teams to give the best of themselves.
- Structured, tenacious, rigorous (e) organized (e): knows how to analyze the existing with finesse, knows how to drive change, taking into account the expectations of owners, the brand of teams and customers.
- Open-mindedness, available to his/her teams and customers.
- Strong leadership: adapt him/herself to an existing team in place: knows how to lead teams to give the best of themselves.
- Excellent recruiter: knows how to surround himself with the best elements and delegate.
- Very good customer relations, in the field, likes to transmit and delegate its know-how in order to obtain an exceptional and personalized service.
- Visionary: gained height knows how to work in project management with his CODIR, having a 360 vision of his hotel and of the market.