Our profession tells the story of encounters between people endowed with a deep sense of hospitality and service, for which the ability to listen to others in order to understand their needs is essential. Valérie is one of those rare individuals who favours this listen-first approach and knows how to determine which human needs are crucial to our service. I can’t recommend Tovalea enough given their great capacity for discernment and, beyond that, for forging human relationships. It has been a real pleasure working in collaboration with Tovalea.